s Repairs & RMA

AXYS can coordinate the logistics required to service or repair systems, and can also provide annual service contracts to help mitigate any downtime due to system wear over time. Depending on the nature of the work, service can be performed in the field or at our manufacturing facility.

Repairs and RMARepairs

A service and production laboratory is located at AXYS’ head office in Sidney, B.C. Canada. These facilities are capable of repairing all of our manufactured instrumentation. Modifications or repairs to any of the aluminum buoys are easily accommodated at nearby fabricators. Should your AXYS equipment require repair or assessment, please contact our Customer Service Department for assistance with the return of equipment (RMA).

Spares

Over the lifetime of a buoy or met system, components and sensors will need to be replaced. AXYS can provide spares on request and/or advice on spares to keep in stock to minimize the risk of downtime.

 

**SERVICE BULLETIN**

As part of continuous improvements and updates to our technology, the following products have been discontinued:

  • WatchMan100
  • TRIAXYS Classic Sensor
  • TRIAXYS Next Wave Sensors

 

TRIAXYS Sensors

  • Customers who require a new wave measurement sensor can purchase the TRIAXYS g3 sensor (includes the WatchMan500 controller). TRIAXYS g3 produces dedicated wave statistics for up to three configurable frequency spectrums in real time, compresses data for optimized messages, and consumes 70% less power than the TRIAXYS Next Wave sensor, while maintaining the same accuracy and resolution specifications.
  • The data sheet is available here: TRIAXYS g3 Sensor

 

WatchMan100 Controller

  • The WatchMan100 controller is used in historic AXYS systems including wave & met buoys, Land Stations, Aviation Weather Stations (AWOS) and Automated Voluntary Observing Ships (AVOS) systems.
  • Customers who require a new controller can purchase the WatchMan500 Controller. Initially launched in 2005, it is an intelligent, configurable and expandable sensor I/O platform with two-way communications designed for extended use in remote and rugged environments.

 

 

For Repairs & Technical Inquiries

Call us direct or fill in the form below

Phone:     +1 (877) 792-7878

 

 

s Operations & Maintenance

The AXYS Service Team employs senior field technicians that understand AXYS systems intimately and have over 60 years of combined oceanographic and operational experience. These technicians are capable of board level diagnostics/repair in the field, and individual electronic component level diagnostics/repair in the lab. AXYS can coordinate the logistics required to service or repair systems, and can also provide annual service contracts to help mitigate any downtime due to system wear over time. Depending on the nature of the work, service can be performed in the field or at our manufacturing facility.

Field ServiceRemote Technical Support

The Customer Service department can provide remote technical support for clients (phone, email and system remote access).  Depending on the telemetry used, an AXYS technician may have remote access to a system to diagnose, troubleshoot, and change configuration from our corporate office.  Where telemetry does not permit remote access, other options exist to access a deployed system with the help of customers. , (i.e. TCP connection to a customer DMS installation).

Calibration

The AXYS facility is certified by the National Research Council of Canada to provide wave instrument calibration for government run/regulated programs.

s Deployment / Installation

DeploymentAXYS field technicians deploy buoys and install land stations in many different environments around the world. AXYS advises clients on the logistics requirements, such as vessels, cranes, forklifts, and work sites, depending on the type of system being deployed or installed. Field technicians will work with local personnel to carry out all the tasks necessary to ensure the system is operating to specification and provide guidance to vessel crew to ensure it is safely deployed. Deployment of a buoy typically involves delivery of the system to its operating location, deployment of the mooring, and final deployment check of the system once installed.

s Commissioning

CommissioningThe commissioning service consists of assembling and configuring the system once it has arrived at its destination. AXYS Technicians work with the local team to ensure it is fully functional and meets the operational requirements. Once the system has been commissioned, it is then ready for deployment or installation.

Commissioning of a buoy typically includes reassembly of the system, testing of the reassembled system to ensure compliance with factory standards, and preparation for deployment.

 

s Moorings

AXYS has been designing, building, deploying and recovering moorings on a wide variety of instrumentation and buoys in lakes, rivers, coastal and deep offshore oceanic waters for 35 years. AXYS holds an extensive library of proven mooring designs developed in-house and from other oceanographic institutes around the world.

Design, Testing & Modeling

Optimum design of a mooring is dependent on several factors, including functional requirements, water depth, currents, tides, waves, vessel traffic, fish bite, deployment logistics, anchor requirements, etc. Ensuring the buoy has sufficient buoyancy under maximum conditions is a critical component in the design.

All mooring designs are analyzed with numerical models and modeled with dynamic simulation software that confirms their operational performance. These mathematical techniques, sound engineering practices, and years of experience to select the best mooring materials, result in long-life, reliable moorings. Our designs have been proven in very aggressive environments across the world, and consideration is specifically given to durability of the mooring within a range of environmental challenges.

Mooring Wear & Maintenance

Moorings Moorings will wear differently depending on many factors including, waves and currents, fish bite, biofouling, and boat or fishing accidents. For optimum performance over time, AXYS can recommend a best practices maintenance plan in order to help increase the Mean Time Between Failure (MBTF) of your mooring. The AXYS Services team has participated in the annual service cruise for the Environment Canada Weather Buoy network on the west coast in 1985. Find out more about the mooring maintenance procedures conducted on these cruises in our webinar here.

 

 Mooring Types

  • Surface Moorings
  • Sub-Surface Moorings
  • Custom Moorings
  • TRIAXYS Wave Buoy Moorings

 

s Training

The AXYS Services Team works with each client to prepare and provide a custom and comprehensive training package that meets their individual needs. AXYS also has the flexibility to quickly respond to immediate needs in critical situations, either by providing technical support remotely, or by scheduling a last-minute service trip to resolve urgent issues.

Training AXYS  handles client training that covers all aspects of system assembly, function, installation, preventative and corrective maintenance, repair, testing, calibration, transmission protocols, data storage, data analysis, data presentation, and real-time data distribution.

Training can be done at our facility prior to shipment of the product, at the system destination, or remotely via online presentation software. Our highly-skilled technicians have trained new clients in the operation and the maintenance of products both during commissioning/deployment and as stand-alone training sessions. AXYS has more than 25 years of hands-on experience installing and servicing all AXYS products, often in extreme weather conditions.

 

Training curriculums can include:

  • Pictorial & textural procedures
  • Video “how-to” manuals
  • Factory training
  • Technical field training
  • Instrumentation training
  • Hands-on experience

s Telemetry

AXYS offers many telemetry options for monitoring and collecting remote environmental data. Data can be sent in virtual real time and clients are able to specify their preferred telemetry option.

Satellite

Inmarsat: IsatData Pro & IsatM2M

Telemetry Inmarsat is a high orbit geostationary satellite telemetry system operating in a ±60° latitude. The Inmarsat system consists of four communications satellites backed up by an additional five satellites that can be brought into use in the event of technical difficulties or high traffic. There are a number of different bandwidth telemetry services available through Inmarsat.

IsatData Pro offers a higher bandwidth than the Isat M2M service, with 10Kb upload and 6Kb download. Isat M2M is used for low bandwidth messaging and platform position monitoring. Both IsatData Pro and Isat M2M are capable of providing alerts along with regular data transmissions, and can be either pre-programmed or remotely triggered to send automatic messages. This transmitted data is archived on a database and available for secure client access.

AXYS is a service provider for both IsatData Pro and Isat M2M.

 

Iridium

Iridium Satellite uses a dedicated constellation of 66 low-earth orbiting (LEO) operational satellites and 14 in-orbit spares positioned at a height of approximately 780km. The satellites orbit from pole to pole with an orbit of roughly 100 minutes. Short burst data packets are transmitted to the nearest satellite and received by a gateway on earth, either directly or via another satellite in the network, and delivered to the DMS software in email format. Iridium’s two-way service avoids multiple redundant transmissions by acknowledging that data has been sent. This system is best suited to situations where large amounts of data need to be transmitted, as airtime is charged by the minute.

AXYS is a service provider for Iridium Satellite.

ARGOS        

The Argos (Advanced Research and Global Observation Satellite) system is comprised of low orbit, non-geostationary satellites. Argos satellite telemetry is a limited data communications solution for use in remote locations where VHF or cellular telemetry are intermittent or unfeasible. This telemetry option is controlled through NOAA and there are some restrictions to applications and users; users need to apply for the service.

GOES

GOES (Geostationary Operational Environmental Satellite) is a geostationary satellite system that provides 24-hour coverage and is generally used by governments and institutions. Interested persons must apply for its use, as there is limited access to this system. There is a cost associated with the purchase of the transmitters but the data collection is free, provided that the data is distributed on the Global Telecommunications System (GTS). GOES communications is one-way only.

ORBCOMM

The ORBCOMM (Low-Earth Orbit Satellite) system uses a network of low-Earth, near-polar orbital satellites for data and messaging communications services. ORBCOMM provides tracking, monitoring, and messaging capabilities to and from anywhere in the world, and there are no restrictions to applications or users. The system operates by transmitting the data packet to the ORBCOMM satellite, which then relays the message through one of four U.S. Gateway Earth Stations (GES). The data is then sent to the Network Control Center (NCC) via satellite link or dedicated terrestrial line. The NCC routes the message to the final addressee via e-mail, dedicated telephone line, or facsimile. Messages originating outside the U.S. are routed through international Gateway Control Centers (GCC) in the same manner.

 

Cellular

HSPA Cellular (compatible with GPRS)

Cellular telemetry offers high bandwidth, two way communications for deployments within coverage areas. AXYS clients are required to subscribe to a data plan with a local service provider. The two way telemetry is a preferred choice for near-shore deployments..

 

Radio

VHF/UHF

Radio telemetry is one of the most common methods of transmitting data from remote inaccessible installations, (water or land). Radio telemetry requires a clear line-of-sight between the monitoring system and the base station for distances up to 30 km. While antenna positioning, gain, tuning, and ambient noise can adversely affect range, our systems can be configured to send multiple transmissions to ensure a consistently high data throughput.

 

Data Logging

AXYS products include an internal data logging option. This can be used as either a backup system in the event of marginal telemetry conditions or as a stand-alone feature. Data sampled by the system is logged onto a large capacity Compact Flash (CF) Card.

s Services

The AXYS Services Department is focused on providing customers with world-class service that supports their unique needs. We take pride in listening to our customers and providing thorough field and technical support to ensure their systems are operating to their full capacity.

AXYS Services team

The AXYS Services Department consists of field technicians and project coordinators with over 60 years of combined experience that can support AXYS products and applications in any geographical location and in challenging environmental conditions. Whether it is commissioning a system, conducting a training session, assisting in deployment, consulting on mooring design, performing repairs, answering technical questions, or assisting with spares or replacement parts procurement, the AXYS Services Department is here to help. Customer success with our products is the focus of the AXYS Services Department.

Telemetry and data hosting, management, and reporting services are available as a hassle-free solution to collect, track, and understand environmental data. AXYS takes care of these services so that customers can focus on their environmental data.

AXYS systems are complex, integrated systems that are used in a variety of applications and environments. While they are very robust and specifically designed to survive difficult environmental conditions and a variety of hazards, they do require a level of investment to ensure proper use and successful operation over the years. To help keep this investment to a minimum and get the most out of your AXYS environmental monitoring system, we recommend some best practices. These include new user training, AXYS commissioning and deployment assistance, scheduled routine maintenance, and AXYS data hosting.

Contact the AXYS Services Department to learn more or get assistance with your system(s).

Phone: +1 (250) 655-5850 or +1 (778) 792-7878
Email: customerservice@axys.com